Sales & Orientation Program 1 Please fill in your personal email address and your name below and then proceed to the questionnaire. When are you allowed to be on your cell phone A. When there are no customers in the store B. When you are reporting IT Problems on the TPG whatsapp platforms C. Never D. All of the above What do you do when you are busy with a customer and another enters Finish assisting your current customer then assist the new customer Acknowledge them “Good day, I will be with you shortly” Assist both at once, maybe the one will leave All of the above What knowledge is important when working at TPG Product knowledge and SOP’s Original fragrance retail selling prices Customer service and sales script All of the above Which of the below statements are TRUE Always oversell to the customer Telling a white lie to get a sale is ok Only offer good advise if it translates into a sale All of the above is False Which of the following statements are true Never fold your arms Only invite customers back that buy Leaning in store is acceptable when the customer isn’t looking All of the above is true What do you do if there are stock outages: Always go out of your way by trying to source the item (Depot outage) Take the customers details and call her/him when you received the stock Accept payment and arrange with online to deliver to their door All of the above What is True when facing a maintenance issue Report to Area manager, they will sort it out when they can Its not my responsibility Report, Escalate and follow up until it gets resolved Report the issue and wait until it gets resolved Please provide your contact information to proceed.Email Address *First Name *Consent *Yes, I agree with the privacy policy and terms and conditions.Submit
