Test 2 - July25 What is an example of an open ended question to start a conversation with a customer? Can I help? Do you need assistance? What is your current fragrance? Are you looking for anything specific? You have 30 seconds to develop a trust relationship with a customer - What will help this? Do not be behind the counter, be on the shop floor Always be honest with a customer Be knowledgeable on your field All of the above What is UNTRUE about our Extrait, Amplified range? Unique to the market It is oil based More intense and lasting concentrate Enhanced range What is UNTRUE about our Intimate range? It is water based More refined and Subtle formulation Between EDP and EDT Can be compared to originals' concentrate How do you handle customer objections/complaints Acknowledge the complaint and don't interrupt the customer, listen By accentuating what was said gives the customer the feeling that you understand their concern Answer from a knowledgeable point of view and if you do not know, call your manager to assist All of the above How do you build a customer pipeline and future customers By using the pouch - every customer needs to leave with one 2ml, 5ml and 10ml GWP Highlight the benefits and advantages of our brand Sign customers up on the loyalty program All of the above What is the right way to load a loyalty account number Date of birth - Full store name (date of birth) YYYYMM - Store abbreviation - Date of loyalty openned YYYYMM Birthdate YYYYDD - Store abbreviation - Date Loyalty openned DDMMYYYY (Birth)YYMMDD - STORE abbr - (Openned date)DDMM Please provide your contact information to proceed.Email Address *First Name *Consent *Yes, I agree with the privacy policy and terms and conditions.Submit
